MEXC urges calm over deleted ‘CEO’ account amid reported withdrawal issues
Crypto exchange MEXC has been forced to hose down speculation over a recently deleted X (formerly Twitter) account under the name “MEXC_CEO” — which some had feared could be a sign of trouble at the firm.
On Dec. 24, MEXC wrote a post addressing recent “confusion” over the sudden removal of the MEXC_CEO account from Twitter, which some users assumed belonged to its CEO, John Chen Ju.
Clarification on the recent MEXC_CEO Twitter Account Confusion
— MEXC (@MEXC_Official) December 24, 2023
Recently, there have been rumors on social media about the MEXC_CEO Twitter account. We sorry for any confusion caused by this incident and would like to clarify the following:
Timeline of MEXC CEO's account:
In… pic.twitter.com/xnwxylMEYy
The account’s deletion added to already heightened fears that the crypto exchange could be troubled — after several traders reported their accounts were frozen from as early as Dec. 16, and some users reported difficulty withdrawing crypto from the exchange.
However, MEXC said while the account was once used in an official capacity to promote the exchange, the original CEO of the company left in July 2022, and since then, the individual associated with the account no longer has any “actual connection with MEXC Official.”
MEXC never has an official CEO account.
— MEXC (@MEXC_Official) December 24, 2023
The captured account is a fake account that has been disabled by X.
Users are encouraged to verify MEXC official channels from here: https://t.co/1xKCnRu8k5.
MEXC admitted it didn’t make a specific announcement when that happened, which led to widespread misunderstanding and confusion when the account was suddenly deleted without notice.
“We sincerely apologize for any confusion caused by this incident,” said the exchange. The firm said it would aim to make public announcements of all significant personnel changes that involve official media accounts going forward.
Related: Traders report frozen assets, account blocks on MEXC
Meanwhile, the exchange says it has been battling a wave of “misinformation and baseless claims” intended to “smear the platform.”
Over the past few days, several users have reported issues and delays with withdrawals on X — many of these appear to involve Kaspa (KAS) tokens.
Withdrawals a bit delayed on @MEXC_Official I hear .. even on small networks like Koinos pic.twitter.com/wEx8qz0B3w
— Dr Martin Hiesboeck (@MHiesboeck) December 24, 2023
However, MEXC has assured that the exchange is “operating smoothly, and all systems are normal.”
“Please do not be misled by rumors or by individuals with ulterior motives. We vehemently oppose any form of defamation and/or the dissemination of false information,” it said in an X post on Dec. 24.
“In response to such unfounded accusations, we reserve the right to take legal action.”
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