Ledger has begun shipping its new Ledger Stax hardware wallet to customers who pre-ordered it over a year ago, following a significant delay since its original release date.

On Dec. 6, 2022, at its Web3 developer event, Ledger Op3n, Ledger revealed that it had partnered with Tony Fadell, the creator of the iPod, to develop a new hardware wallet named Ledger Stax.

However, the product was not delivered as promised. Stax was originally scheduled for release in March 2023, but reportedly encountered delays due to manufacturing issues. On Reddit, some community members complained about their purchases and expressed doubts about the delivery.

Fourteen months after the original release date, Ledger announced in a press release that it had now finally started shipping to customers who placed pre-orders.

Ian Rogers, the Chief Experience Officer at Ledger, told Cointelegraph that although the journey took some time, they have successfully realized their vision for Stax,which was unveiled nearly two years ago. Rogers elaborated:

“When you try to build world firsts, there are always going to be challenges. It was long and difficult, but with resilience, we have delivered on the vision for Ledger Stax as we presented it at Ledger Op3n in December 2022.”

The executive said they shipped the device in its version 1.4 state, which Rogers claims is more refined than other new devices that normally launch in a version 0.9 state.

“The extra time has allowed us to ensure the Ledger Stax operating system is refined with more features than if we had released it in March 2023,” Rogers added.

Related: Ledger hardware wallet rolls out cloud-based private key recovery tool

When asked about Fadell’s role in the project, Rogers said that the iPod creator designed Stax. The executive believes that it would not be as beautiful if Ledger had built the device independently. However, Rogers also said it would not have been as secure if Fadell had built the device alone. He said:

“Tony is uncompromising when it comes to ease of use for customers. Ledger is uncompromising on security and self-custody of digital assets.”

Rogers said that Fadell’s contribution is bringing the experience and appeal of the hardware wallet to “a whole new class of users.” The executive believes this was key to connecting the firm with new partners as it attempts to build a secure supply chain.

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